Communication with a High "C"

• Avoid providing superficial answers
• Don't get too personal or close
• Avoid too much enthusiasm
• Don't be unorganized
• Provide ideas for critique and requests for improvements prior to a meeting or change, or, be prepared for skepticism.
• Use effective meeting alternatives (E-mails).
• Begin conversations directly; state expectations up front. Be logical, objective, thorough, diplomatic, practical, and reasonable; avoid being overly enthusiastic/optimistic.
• Present changes patiently and cautiously; include "why," "the big picture,” detailed evidence of benefits, alternatives with pros/cons, risk assessments, and contingency plans.
• Support all claims/decisions with factual evidence; refer to proven and accepted standards, practices, and protocol.
• Properly respect the others experience and expertise.
• Ask them to challenge and improve your idea.
• Solicit their help to develop detailed implementation plans.
• Allow them more time later for further analysis.
• Synthesize improvements; document key decisions/plans.