Balancing standardization and mutual adjustment

In the Theory of organizational design the challenge in balancing Standardization and Mutual adjustment is to find a way of using Roles and Norms to standardize behavior while at the same time allowing for Mutual adjustment to provide employees with the opportunity to discover new and better ways to achieve goals. In general people at higher levels in the hierarchy and in functions that perform complex, uncertain tasks rely more on Mutual adjustment than on Standardization