M15-S6 - Session - Trust

Session Audio:

We talked about the Trust Equation: The trust equation, defined by David Maister involves the following components:

{{{<missing NEWLINE>Trust = Credibility + Reliability + Intimacy - Self orientation}}}

• Credibility
• Reliability
• Intimacy or Emotional Intelligence
• Self orientation

How to increase your trust equation:

• Credibility
  • Promote your track record, implicitly or explicitly
  • Making use of testimonials
  • Display track records, CV's / competencies
  • Sharing your information
  • Keep learning
  • Getting your hands dirty
  • Work with other - lend your expertise
  • Seek out new experiences
• Reliability
  • Honour your word - "My word is my bond" - a deal is a deal
  • Be consistent in how you deal with people - team, peers and bosses
• Intimacy
  • Be genuine
  • Organize team events
  • Acknowledge emotions in yourselves and others
  • Show real empathy
  • Celebrate and have fun
  • Self disclose - failures - disappointments
  • Listen and Listen and Listen
  • Invest in people - be available - make time - focus when you are with them
  • Have conversations not communication briefings
  • Ask personal questions
  • Meet in person versus mail
  • Sharing information / physical
• Self orientation
  • Send information just before the meeting
  • Derail a meeting
  • No email and laptop use in personal meetings
  • Tendency to relate other stories to your own
  • Desire to be right
  • Given answers and solutions too quickly
  • Selfishness (My needs! What i want!)
  • Poor listening
  • Desire to jump to conclusions too quickly
  • Clock or wristwatch watching
  • Passive rather than active listening
  • Cell phone rings - or vibrates silently - but causes you to look as it during the meetinsg<missing NOWIKI_BLOCK_CLOSE>