Step 2, Meet and greet
Jump to navigation
Jump to search
This step in The Sales Process is where The path to purchase and the sales process meet. The consumer has done his/her preparation and you know your product very well. This first meeting is very critical; if it goes wrong you lose the sale.
- You never got a second chance to make a first impression!
- Our responses can vary greatly:
- Sometimes we are very excited
- Sometimes we are very anxious
- Sometimes we are baffled
- Sometimes we are even irritated
- Customers do not care how much you know until they know how much you care
Key points
- In The path to purchase we could be even in step 7, so you should realize that the customer has gone at a length already to meet you. We just however started the sales process. The goal of the meet and greet is to:
- How do i greet new customers in a way that they see me as a credible colleague?
- How do i build report?
- How do i get customers to invite me in their problem solving process?
- Sell yourself before you self your product
- To be successful at Cold calling you have to have a 'hook'
- Learn how to deal with Difficult customers
