Communication with a High "S"

• Avoid rushing them into quick decisions
• Don't leave out details
• Provide lots of clarity
• No surprises
• Don't ignore their feelings of responsibility for others
• Provide ideas for review and requests for preparation prior to the meeting or change, or, expect a non-response.
• Begin conversations on a non-threatening, positive note; be calm, sincere, personable, and supportive.
• Focus on the necessity/desirability of your idea; present how changes will make their job easier and more enjoyable.
• Clearly define roles, °`lit,” goals, and expectations.
• Provide specific directions; thoroughly explain processes; prioritize projects; offer alternatives.
• Provide exact examples they can follow to do any task.
• Propose team decisions; let them team up with others.
• Minimize risks/unknowns; share what to do when uncertain.
• Be patient; allow time to contemplate thoughts/feelings and to adjust; do not pressure for immediate decisions.
• Follow-up for further thoughts, questions, and concers.