Decision-making at the point of activity

This principle is the hardest for some people to adopt and the easiest to get wrong. The biggest problem is when people are given the authority to make decisions without any guidance or skills in how to make them. Without rules, high agreement about how things work and boundaries, people will make decisions their superiors don’t support, and then the superiors will blame the individuals or the concept of pushing down decision making for the consequences of those decisions.