Strategy 4: Respect

Description

People are not used to be taken seriously, certainly not in their extreme viewpoints. If you do take them seriously, you discover they did not intent the extreme point as well.

Effect

People will step back immediatly.

Timing

When people demonstrate conflicting behaviors. If the say 'x' but do 'y'. If they complain but say it is not that bad...

Explanation

Acknowledge their viewpoint and make it even more extreme.