Uncovering decision making criteria
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There are a few ways to uncover decision making criteria in the Decision Making Unit (DMU)
By observation:
- What has the customer talked about?
- What do they seem to be struggling with?
- What gets their attention?
By deduction:
- What is happening in the customer market place?
- What are their competitors doing?
- What do their clients want?
- What should they want from a supplier like you?