M16-S3 - Case - Role play QuickServ

Features:

• Parcels collected within a 3 hour window. No need to
• Same day delivery
• Parcels are offered twice before dropping of at the nearest drop off point
• 30 warehouses which act as parcel collection points
• Store parcels up to 7 days
• Print labels in advance
• Track and trace
• View invoices on line
• Self employed drivers
• Flexible service at reduced cost

Questions Situational Question:

• How many events do you serve?
• How many packets do you send per event / per month?
• Where do these events happen?
• Biggest company?

Problem questions:

• What collection times is your current solution provider guarantee?
• What are the current costs?
• Is there always someone available to wait to pickup the parcel?
• What happens if someone is not available?
• How far do you need to travel in this case?
• Within how many days would you have the time to collect a parcel?
• When do these events take place? Are parcels delivered at the right moments for your customers
• Can you explain your label printing process? Do you have an improvement program?

Implication questions:

• What would be the impact of missing a parcel delivery? Do you have an idea of the cost?
• Are you aware of the labor costs involved in the label printing operation?