Make Kaizen Mandatory

Standards exist to be challenged and changed. Standards are the current best-known way of doing things, and they are documented and followed by everyone. But the objective is to change the standard, to keep on improving the way things are done. Taiichi Ohno once said “Something is wrong if workers do not look around each day, find things that are tedious or boring, and then rewrite the procedures. Even last month’s manual should be out of date.”