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| − | The virtual value chain illustrates how information in the physical value chain can be used to develop new markets:
| + | Virtual value chain |
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| − | <html>
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| − | <img src="/static/files/MBI/Module%208/virtualvaluechain.PNG" width=500>
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| − | </html>
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| − | * Firm infrastructure
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| − | ** ERP Systems
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| − | ** Online investor relations
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| − | * Human resource management
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| − | ** Self service personnel portals
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| − | ** Web based training
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| − | * Technology development
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| − | ** Collaborative product design
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| − | ** Knowledge directories
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| − | ** Real time access R&D to online sales and service information
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| − | * Procurement
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| − | ** Internet based demand planning
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| − | ** Linked purchase, factory and forecasting systems
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| − | * Inbound logistics
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| − | ** Real time integrated scheduling
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| − | ** Dissemination of real time inbound and in progress inventory data
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| − | * Operations
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| − | ** Integrated information of exchange
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| − | * Outbound logistics
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| − | ** Real time transactions of orders
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| − | ** Automated customer specific agreements
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| − | ** Customer access to product development and delivery status
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| − | ** Collaborative integration with customer forecasting systems
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| − | * Marketing and sales
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| − | ** Online sales channels
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| − | ** Real time inside and outside access to customer information
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| − | ** Online product configurators
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| − | ** Customer tailed marketing via profiling
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| − | * After-sales service
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| − | ** Online support
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| − | ** Customer self service
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| − | ** Real time field service access
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| − | Part of [[M8-S2 - Reading - Strategies for E-Business - Chapter 4 - Internal Analysis|M8-S2 - Reading - Strategies for E-Business - Chapter 4 - Internal Analysis]]
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| | [[Category:mbi]] | | [[Category:mbi]] |
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| | [[Category:Term]] | | [[Category:Term]] |
