Dirkjan: Created page with "In Management Control '''''Action Controls''''' are measures management can take that 'direct' personel to take certain actions. * '''Behavioral constraints''' ** '''Physica..."

2020-08-25T08:13:34Z

Created page with "In Management Control '''''Action Controls''''' are measures management can take that 'direct' personel to take certain actions. * '''Behavioral constraints''' ** '''Physica..."

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In Management Control '''''Action Controls''''' are measures management can take that 'direct' personel to take certain actions.

* '''Behavioral constraints'''
** '''Physical constraints'''
*** Locks, passwords, limited access, …
** '''Administrative constraints'''
*** Restriction of decision-making authority;
*** Separation of duties, primarily directed at one control problem: eliminate motivational problems.
* '''Pre action reviews''', Scrutiny of action plans, budgets.
** Review / modification / approval.��Can potentially address all three control problems:
*** Alleviate lack of direction;
*** Provide motivation;
*** Mitigate personal limitations.

=Action accountability=
Holding employees accountable for the actions they take.
It requires:
* Defining what actions are (un)acceptable;
* Communicating these definitions to employees;
** e.g., work rules, policies and procedures, codes of conduct.
* Observing or otherwise tracking what happens;
*** Direct observation / supervision;
*** Periodic tracking (e.g., “mystery shoppers”);
*** Evidence of actions taken (e.g., activity reports).
** [Rewarding good actions, or] punishing actions that deviate.
'''''It potentially addresses all three control problems.'''''

=Pro's=
* The most direct form of control
* Tend to lead to documentation�of the accumulation of knowledge as to what works best.
* Organizational memory
* An efficient way of coordination:
** i.e., they increase the predictability� of actions and reduce the amount� of inter-organizational information� flows to achieve a coordinated� effort.

=Con's=
* Only for highly routinized jobs
* May discourage creativity, innovation, and adaptation
* May cause sloppiness
* May cause negative attitudes
** e.g., little opportunity for� creativity and self-� actualization
* Sometimes very costly

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Action Controls - Revision history

Dirkjan: Created page with "In Management Control '''''Action Controls''''' are measures management can take that 'direct' personel to take certain actions. * '''Behavioral constraints''' ** '''Physica..."